Terms of Service

Last updated: August 12, 2026

These Terms of Service (“Terms”) govern your access to and use of the Maxride platform — our website, apps and services that connect riders with independent drivers. By creating an account or using Maxride, you agree to these Terms.

1. The service

Maxride is a technology platform. We match ride requests with nearby drivers, calculate upfront fares, process wallet payments and provide live trip tracking. Drivers are independent providers of transportation services; Maxride does not itself provide transportation.

2. Fair economics

Maxride is built driver-first. Our platform commission is a small, transparent percentage of each fare — published on every driver’s earnings screen — and exists only to cover the cost of operating the platform. The remainder of every fare belongs to the driver. Rider fares are shown upfront before booking and never change mid-trip, except for optional cancellation fees described below.

3. Accounts

  • You must provide accurate information and keep your credentials confidential.
  • You are responsible for all activity under your account.
  • One account per person; you must be legally able to enter a contract.
  • Drivers must hold a valid licence, insurance and a roadworthy vehicle, and pass our approval process.

4. Bookings, cancellations and fees

  • Fares are quoted upfront based on route distance, time and current demand.
  • You may cancel free of charge while we search for a driver or while the driver is on the way.
  • A small cancellation fee applies if you cancel after your driver has already arrived; most of that fee compensates the driver.
  • Trips are verified with a one-time PIN. Never start a trip in a vehicle that doesn’t match the app.

5. Payments, ride credits and payouts

Rides are paid using ride credits, which you purchase by card and which appear as your wallet balance. Every purchase and spend is recorded in a ledger visible in your account.

  • Ride credits are redeemable only for Maxride rides. They are not money, cannot be exchanged for cash, and cannot be transferred to another user or account.
  • Credit purchases are final and non-refundable, except where refunds are required by law or where we cancel a trip in error.
  • Credits do not expire while your account remains active.
  • Rider fares are shown before you book and are charged from your credits when the trip completes.

Driver earnings are credited to the driver the moment a trip completes, and are withdrawn to the driver’s own bank account through Stripe. Stripe collects and holds bank details directly; Maxride does not store them. Payouts are subject to Stripe’s verification and typically arrive within one to two business days.

6. Conduct

  • Treat drivers and riders with respect; harassment or discrimination leads to removal.
  • No unlawful use of the platform, no fraud, no interference with dispatch or pricing systems.
  • Ratings and messages must be honest and appropriate.

7. Suspension and termination

We may suspend or terminate accounts that violate these Terms, create safety risks or abuse the platform. Drivers may go offline at any time; riders may close their account at any time.

8. Disclaimers and liability

The service is provided “as is”. To the maximum extent permitted by law, Maxride is not liable for indirect or consequential damages arising from your use of the platform. Nothing in these Terms limits liability that cannot be limited by law.

9. Changes

We may update these Terms from time to time. Material changes will be announced in the app before they take effect. Continued use after changes means you accept the updated Terms.

10. Contact

Questions about these Terms? Reach us through the contact page.